At Stronix, we are committed to providing our customers with safe and high-quality products. While we work hard to ensure that all of our books and products meet the highest standards, occasionally, a product recall may occur due to safety concerns or quality issues. This page provides information on how we handle product recalls and what steps you should take if you have purchased a recalled product.
What Is a Product Recall?
A product recall is the removal of a product from the market due to a defect or safety concern. In the case of books and related products, this may involve defects in the physical product (e.g., misprints, damage) or, in rare cases, safety concerns related to packaging or content.
How Will I Know If a Product Is Recalled?
If a product you’ve purchased from Stronix is subject to a recall, we will notify you directly through the following methods:
- Email Notification: We will send an email to the address you provided when purchasing the product, informing you of the recall and providing further instructions.
- Website Announcement: A public notice will be posted on our website detailing the recall and the affected products.
- Social Media: We will also post updates on our social media channels to ensure as many customers as possible are informed.
We strongly recommend keeping an eye on your email and following Stronix on social media for any updates related to product recalls.
What to Do If You Have a Recalled Product
If you believe you have purchased a recalled product, please take the following steps:
- Check your email or our website for the recall notice, which will contain instructions specific to the product in question.
- Do not use the product. If it is a safety concern, please refrain from using it until you’ve received guidance.
- Return or Exchange: If the product is eligible for return or exchange, follow the steps outlined in the recall notice to send it back to us.
- Refund Process: If you are entitled to a refund, it will be processed to your original payment method once we receive the returned item and verify the recall.
If you need assistance, feel free to reach out to our customer support team at info@stronix.online or call us at +256 788 1400 76. We will provide instructions on how to proceed with the return or exchange.
How Are Products Recalled?
In the rare event that a product is recalled, Stronix follows these steps to ensure the safety and satisfaction of our customers:
- Investigation: We work with the supplier or publisher to determine the cause of the defect or safety issue.
- Notification: Affected customers will be contacted immediately through email, and a public announcement will be made on our website and social media channels.
- Return or Exchange Process: Customers will be given the opportunity to return the recalled product for a full refund or exchange it for a replacement product.
- Removal from Sale: All recalled products will be removed from our website and inventory immediately, and we will cease selling them until the issue is resolved.
Refunds and Exchanges for Recalled Products
If a product is recalled, Stronix will offer one of the following solutions:
- Full Refund: A full refund to your original payment method for the cost of the product.
- Product Replacement: If the product is defective but still available in stock, we will offer an exchange for a replacement product at no additional cost to you.
Refunds or exchanges will be processed promptly after the returned product is received and inspected.
How to Stay Informed
To stay up-to-date on product recalls and other important news from Stronix, we encourage you to:
- Sign up for our newsletter: You’ll receive the latest updates, including any product recalls or issues.
- Follow us on social media: Stay informed about any important updates or alerts.
Contact Us
If you have any questions regarding a product recall or need assistance, our customer support team is here to help.
You can contact us via:
- Email: info@stronix.online
- Phone: +256 788 1400 76
- Live Chat: Available on our website – just click the chat icon at the bottom-right corner.
We are dedicated to ensuring your safety and satisfaction and will work quickly to address any product recall concerns.
Thank you for choosing Stronix. Your safety and trust are our top priority.